Online Booking Terms and Conditions
The terms and conditions detailed below apply to all online bookings at www.AltonGrange.co.uk
When you make a booking, your contract (which shall include these terms and conditions) will be with Alton Grange Hotel, London Road, Alton, Hampshire GU34 4EG(referred to in these terms and conditions as "Alton Grange Hotel ").
All rates featured on the Alton Grange Website are offered subject to availability and Alton Grange Hotel reserves the right to refuse any booking for good reason.
PRICING
All prices shown online are in £’s per room per night (unless otherwise stated).
All prices include Value Added Tax at the current prevailing rate (17.5%).
Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number with a confirmation e-mail..
For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the hotel's bar and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Alton Grange Hotel that you irrevocably authorise Alton Grange Hotel to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.
WHAT THE PRICE INCLUDES
Website prices include twin or double bedrooms (single room for single guests) with colour TV, direct dial telephone and private en suite bathroom and tea/coffee making facilities.
The prices shown online are not valid in conjunction with any other offer unless stated and, until you have received your confirmation number, are subject to change without prior notice. References to midweek rates are for Monday through to Thursday nights and weekend rates apply for Friday, Saturday and Sunday nights.
AVAILABILITY
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.
During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
FEATURE ROOMS
At our hotel you can, on payment of a supplement, upgrade your accommodation to a feature room or a suite, on a per room per night basis. Please ask for details.
SINGLE GUESTS
Individual guests using a single room (where available) are charged the standard per room per night rate, as shown online. When no single room is available, individual guests may book a double or twin room and pay a single occupancy supplement
GUESTS WITH IMPAIRED MOBILITY
Guests with impaired mobility or other particular requirements should check with the Alton Grange hotel in advance that their requirements can be met.
Please call the hotel direct for details.
DOGS
Dog are welcome at the Alton Grange Hotel. There will be a charge of £5.00 per dog per night. Please call the hotel direct for details.
CAR PARKING
Car parking is free at our hotel.
CHECKING IN AND OUT
Arrival and Departure
Hotel rooms are available from 13.00 hrs on the day of arrival. Rooms must be vacated by 11.00hrs on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. Please ask for details of the arrival and departure times when making your booking.
MEAL ARRANGEMENTS
Those rates which include breakfast offer a full traditional or continental breakfast with tea or coffee. Those rates which include dinner offer a choice from the hotel’s table d’hôte menu. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.
BOOKING INFORMATION
Book on-line at www.AltonGrange.co.uk, Due to the nature of some of our products, not all of them are available on-line.
Our Reservations Team (01420 86565) is available to take your booking 7 days a week from 8.30am to 9.00pm Monday to Friday and 9.00am to 7.00pm Saturday and Sunday.
If you make a booking through Alton Grange Hotel website or direct with the hotel, you will be asked to guarantee your booking with a valid debit/ credit card.
PRE-PAYMENTS
Pre-payments is required upon booking any of the rooms made via our website, and the total amount of your stay will be debited from the credit/debit card entered upon booking. Bookings made with our Reservations Team do not take pre-payments, anyone making a booking with this method are asked to guarantee the booking with a valid credit/debit card and payment is taken upon departure.
BALANCE OF MONIES OUTSTANDING
Prior to your departure from the hotel you will be required to settle your bill.
If you are settling your account in cash, you will be asked for a deposit to cover the cost of your room for your stay (and any extras which you may incur in the hotel will not be chargeable to your room account). Alton Grange Hotel accept all major credit cards, including MasterCard,Visa and American Express. Alternatively, payment can be made by cheque supported by a current cheque guarantee card.
CANCELLATIONS AND AMENDMENTS
All cancellations must be made in accordance with our cancellation terms.
All of the rates featured on the Alton Grange Website may be
cancelled without charge 24 hours prior to the scheduled day of your arrival
at the hotel with the full amount taken already from the card being refunded directly to the card that was debited. However, cancellation terms may vary according to the
type of rate, which you have booked. Where a cancellation is not made in accordance with our applicable cancellation terms, we reserve the right to charge you for the first night’s accommodation. A cancellation number must be obtained to ensure that such charges will not be levied.
Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
- accept the changed arrangements as notified; or
- make alternative arrangements with Alton Grange Hotel; or
- cancel your reservation and receive a full refund of any monies which you have paid to Alton Grange Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
COMPLAINTS OR COMMENTS
Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing to Front of House Manager, Alton Grange Hotel, London Road, Alton, Hampshire GU34 4EG.
GENERAL INFORMATION
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Alton Grange Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel is situated
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The Alton Grange Hotel